Please read the FAQs before contacting support@intheclouds.io
YES!
We actually do everything in-house which means if it hasn't shipped we can make adjustments.
Contact support@intheclouds.io with your order number and issue in the subject.
Vinyl records take approximately 4 weeks to produce and ship.
Custom printed apparel and merchandise is typically 2 weeks.
Packages ship from New Jersey, USA. Delivery speed varies by the service you select during checkout but media mail typically takes 5 -10 Days.
We will email you the tracking number for your shipment when your order is picked up by the carrier.
We made our online tool simple and intuitive. Follow the prompts to select your vinyl blank, upload your artwork, and choose any optional services you want before adding it to cart.
Yes, we do direct-to-garment (DTG) printing and for larger orders we are able to do silk screens. If you want pricing for silk screens please email support@intheclouds.io
Bigger is better. We recommend a minimum resolution of 2048×2048 for vinyl jacket artwork and apparel prints. 1024x1024 for vinyl center labels and smaller accessories. We will let you upload files at half that size. We will contact you if we think you won't be happy with the quality.
TL;DR - Custom made products can not be returned but if you have an issue please contact support@intheclouds.io
We want you to love it.
intheclouds is part record label, part art project that was dreamed up in an unfinished basement in Central NJ.
We were founded in 2011 with the goal of using outside the box ideas to create unique and collectible vinyl experiences that would thoughtfully showcase the actual music on the records we put out.
